Refund and Cancellation Policy for Venusio Global Marketing Pvt.Ltd.

1. Refund Policy:

1.1 We strive to provide high-quality herbal and FMCG products to our customers. If you are not entirely satisfied with your purchase, we offer a refund subject to the following terms and conditions:

1.2 Eligibility for Refund:

You may request a refund within [X] days from the date of delivery.
The product must be in its original condition, unused, and in its original packaging.
1.3 Non-Refundable Items:

Perishable goods such as food items and supplements.
Personal care products for hygiene reasons.
Products marked as "non-returnable" or "final sale."
1.4 Refund Process:

To initiate a refund, please contact our customer support team through [contact details]. Provide the order number and reason for the refund request.
Once your request is approved, we will provide you with instructions on how to return the product.
After receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will process the refund to your original payment method within 7 business days.
1.5 Shipping Costs:

Shipping costs for returning the product will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
2. Cancellation Policy:

2.1 Order Cancellation:

You may cancel your order before it is shipped by contacting our customer support team.
If the cancellation request is received after the product has been shipped, you may follow our refund policy to return the item.
2.2 Refunds for Cancelled Orders:

If the order is canceled before shipment, we will issue a full refund to your original payment method within 7 business days.
2.3 Order Modifications:

We understand that you may want to modify your order after placing it. Please contact our customer support team as soon as possible with your modification request.
We will do our best to accommodate your request, but once the order has been processed or shipped, we may not be able to make changes.
3. Contact Us:

If you have any questions, concerns, or requests regarding our refund and cancellation policy, please contact us at:

[email protected]